FAQ about the upgrade

Online Presence Builder

Does the Online Presence Builder cost extra or affect my billing?
No. Online Presence Builder and other updates will have no impact on your bill. Updates are automatically included in your current hosting package beginning on your upgrade date.

Why don’t I see the new Online Presence Builder in my account?
Online Presence Builder will be available to customers with a website hosting package. If you are not a hosting customer, call us to learn about your website options.

Do these changes impact my current website?
No. Your existing website will not change or be affected. Only after you design and click Publish on a new website with Online Presence Builder, will your new website replace your existing one.

If you built your website using EasySiteWizard Pro, this application will no longer be available 6 months following your platform upgrade. Your live website will not be affected, but you will lose the ability to manage or make changes to your EasySiteWizard website once this application is sunset. We recommend taking this opportunity to launch a modern, responsive new website that looks great across devices.

If you would like to keep a copy of your previous website, we suggest downloading a backup copy using FTP or the File Manager Pro application.

What will happen with EasySiteWizard Pro?
If you built your website using EasySiteWizard Pro, this application will no longer be available 6 months following your platform upgrade. Your live website will not be affected, but you will lose the ability to manage or make changes to your EasySiteWizard website once this application is sunset. We recommend taking this opportunity to launch a modern, responsive new website that looks great across devices.

How do I use the new Online Presence Builder?
Online Presence Builder was built with ease of use in mind. When you first login to Portal, click on the Websites tab and select Get Started to launch Online Presence Builder. You can select a new design from a selection of brand new, stylish designs created by professionals (and remember you can change your design at any time). Customizing your site is as easy as dragging and dropping your elements onto the page. Select elements from the left-hand menu (for example a heading, text or image), drag and drop it on to your web page, and double-click to edit the element.

We’ve included a user guide to help guide you through the process of upgrading your website using the new Online Presence Builder. For helpful tips on upgrading your website to Online Presence Builder, see our Guide "Upgrading your Existing Website to Online Presence Builder".

Do I need to build a separate mobile site with the Online Presence Builder?
No – Online Presence Builder uses responsive design to automatically adapt your site to look great on every device: desktop, mobile or tablet. There’s no need for you to spend the time in developing a separate, mobile-friendly site. Your website will automatically adapt to the device your visitors are using, with the important details front and center. When designing and editing your website, you can preview how it looks on a desktop, tablet or mobile view.

Can I change my design once I select it?
Yes, you can change your design at any time. Select “Design” in the tool to view the available designs. You also have the option to preview how existing content will look with the new design before making the change.

Can I transfer my existing website to the new Online Presence Builder?
Not at this time. We built the new Online Presence Builder with fresh new designs that are SEO-friendly.

We’ve included a user guide to help guide you through the process of upgrading your website using the new Online Presence Builder. For helpful tips, see our Guide "Upgrading your Existing Website to Online Presence Builder".

Once you choose a design template, you can easily copy and paste text and upload your existing images into the new builder. You might take this opportunity to refresh your content and make sure your details are up-to-date. When you’re finished, you’ll have fantastic, new site that works on every device.

Portal

What upgrades have been made to my Control Panel and management tools?
Your Control Panel where you manage your services has been upgraded to our new account management Portal. This upgrade includes a new look-and-feel, and easier navigation to everything you need to manage your website and other services.

To take a tour of your new Portal, log-in beginning on your upgrade date at the same link with your existing username and password.

Where can I access my Portal and Online Presence Builder?
Beginning on your upgrade date, log-in at your regular account link with your username and password.

Where can I reset my log-in password?
Beginning on your upgrade date, visit your account login page and provide your username. If you need to reset your password, select the “Forgot password?” option. A link to reset your password will be emailed. Once logged in, you can edit your username, email address, password and other details in your account settings.

Where can I set up my email addresses (where supported)?
If there is email included in your plan, when you log in to Portal, you can create and manage email accounts by selecting “Add an Email” from your Quick Access menu on the home page, or by selecting Advanced Tools > Email > EasyMail Setup.

How do I check my email (where supported)?
There’s a variety of ways you can access your mail – through Webmail on your desktop or mobile devices, through a desktop email client (like Microsoft Outlook or Mac Mail), or through an email client on your mobile devices.

If you need detailed, step-by-step instructions on how to setup your email in an email client, open the EasyMailSetup in the Apps section, click launch and select “Help” from the top right side of the window.

Will there be any change to the way I view my website stats in Portal?
Going forward, you will be able to access your website activity using the Analytics application. To start tracking your website activity, click on Analytics tile in Portal and add your desired domain(s).

Your legacy raw data will still be available through Log Manager, however the WebStats application will no longer be available to view the data in a graphical interface.

Sunset and Deprecated Applications

What does it mean if an application is being “sunset”?
When an application is “sunset”, that means the application will be available to existing customers for a period of time after upgrading to Portal. When the sunset period is over, support will no longer be offered for that application and it will no longer be accessible from Portal. Your website and any related functionality of a sunset application will continue to work; however, you will no longer be able to manage the features from the sunset application. It is highly recommended that you switch to the “upgrade recommendation” during the sunset period.

For a full list of applications that will be sunset from your Control Panel and/or hosting package, please refer to this document: Full List of Sunset Applications.

What does it mean if an application is “deprecated”?
Applications set to “deprecated” will no longer be available to customers after the upgrade date. Applications tiles (icons) will be removed from your new control panel, Portal. These are outdated applications that have little or no usage and are replaced by more robust features from other products. Your website and functionality from the application will continue to work, however, you will no longer be able to manage the features from the deprecated application.

For a full list of applications that will be deprecated from your Control Panel and/or hosting package, please refer to this document: Full List of Deprecated Applications.

If I have used or am using an application that is being sunset or deprecated, how will my published website be affected?
If your published website uses features or functionalities from an application being sunset or deprecated, your published site will not be affected. At the date the application is being deprecated or sunset, application tiles (icons) will be removed from your new control panel, Portal, and you will lose access to the application to manage your published services. It is highly recommended that you switch to the application “upgrade recommendation” before the end of the sunset period.

Can I update my existing website once EasySiteWizard Pro has been sunset?
After the sunset date for EasySiteWizard Pro, 180 days after the date of your Portal upgrade, if your website was built using EasySiteWizard Pro, you will no longer be able to access the application to make edits to your existing website. To make edits, you will need to rebuild your website using the Online Presence Builder.

Your published sites will be unaffected.

How do I rebuild my website using Online Presence Builder?
We’ve included a user guide to help guide you through the process of upgrading your website using the new Online Presence Builder, see "Upgrading your Existing Website to Online Presence Builder".

What happens to my existing website if I rebuild my website using Online Presence Builder?
Your existing website will be overwritten once you publish your new website using Online Presence Builder. If you would like to keep a copy of your previous website, we suggest downloading a backup copy using FTP or the File Manager Pro application before publishing with Online Presence Builder.

What applications are being sunset?
For a full list of applications that will be sunset from your Control Panel and/or hosting package, please refer to this document: Full List of Sunset Applications

What applications are being deprecated?
For a full list of applications that will be deprecated from your Control Panel and/or hosting package, please refer to this document: Full List of Deprecated Applications

It's time to make your presence known.